Return and Refund PolicyEffective Date: 05-10-2024At Spotenroll Job (the “Platform”), we aim to provide high-quality services to help connect job seekers and employers. This Return and Refund Policy outlines the conditions under which refunds may be issued for services purchased on our Platform. Please read this policy carefully before making any purchases.1. Refund EligibilityRefunds may be issued in the following situations:a. Technical IssuesIf a technical error on our end prevents your job posting from being published or accessible, you may request a refund or credit for future use.b. Duplicate PaymentsIf you accidentally make a duplicate payment for the same service, you may be eligible for a full refund of the duplicate transaction.c. Unused ServicesIf you purchased a service (e.g., premium job posting or resume access) but did not use it, you may request a refund, subject to the conditions outlined in Section 2.d. Service DisruptionIn the event that our Platform experiences an extended service outage that prevents you from accessing paid services, you may request a refund or account credit.2. Non-Refundable ServicesCertain services are non-refundable, including but not limited to:Completed job postings that have already gone live or been accessed by job seekers.Resume views that have already been used to access candidates’ details.Any services where the benefits have already been delivered to the user (e.g., premium job search features or featured job listings).3. Refund ProcessTo request a refund, please follow these steps:1. Contact Us: Send an email to spotenrolljob@gmail.com or call +91 9473034537 within 14 days of the purchase. Please provide your order details and the reason for the refund request.2. Refund Evaluation: Our support team will evaluate your request based on the eligibility criteria mentioned above. Refunds are processed on a case-by-case basis.3. Processing Time: If your refund is approved, it will be processed within seven business days. The refund will be credited to the original payment method used for the purchase. Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.4. CancellationsJob Postings:You may cancel a job posting prior to it going live. If the job has not been published yet, you may be eligible for a full refund. Once the job posting is live, it will not be eligible for cancellation or refund unless due to a technical issue.Subscriptions:For any recurring subscription plans (e.g., premium memberships), you can cancel your subscription at any time. However, no partial refunds will be issued for unused portions of the subscription period. The cancellation will take effect at the end of the current billing cycle.5. Disputed PaymentsIf you believe that an incorrect or unauthorized charge was made to your account, please contact us immediately. We will investigate and resolve any disputes in accordance with applicable laws.6. Changes to this PolicyWe reserve the right to update or modify this Return and Refund Policy at any time. If we make significant changes, we will notify you via email or through our Platform. Any changes will become effective immediately upon posting the updated policy on our website.7. Contact UsIf you have any questions or need assistance with a refund or cancellation, please contact our customer support team:Email: spotenrolljob@gmail.comPhone: +91 9473034537Address: Verma center 3rd floor office no-311,boring road Patna,Bihar-800001,IndiaReturn and Refund PolicyEffective Date: 05-10-2024At Spotenroll Job (the “Platform”), we strive to provide the best experience for both freelancers and clients. This Return and Refund Policy outlines the terms under which refunds may be issued for payments made on our Platform. By using our services, you agree to this policy.1. Refund EligibilityRefunds may be provided under the following circumstances:a. Project DisputesIf a project does not meet the agreed-upon deliverables or if there is a failure to deliver, you may request a refund. Disputes between freelancers and clients will be resolved based on our [Dispute Resolution Process].b. Technical IssuesIf a payment or service fee is charged in error due to a technical issue on the Platform, you may be eligible for a refund of the incorrect charge.c. Subscription CancellationsIf you cancel a subscription (e.g., premium membership or featured listing) within the first [X] days of activation and you have not utilized any premium features, you may request a refund for the subscription fee.d. Duplicate PaymentsIf a payment is made twice for the same project or service, we will refund the duplicate payment.2. Non-Refundable ServicesThe following services are non-refundable:Completed Projects: Payments made for completed projects where the client has accepted the deliverables or marked the project as complete.Service Fees: Processing fees or platform service fees are non-refundable unless there has been a technical error on our part.Subscription Plans: Once premium features or benefits have been accessed, no refunds will be issued for subscription plans. Partial refunds are not available for unused portions of subscription periods.3. Refund ProcessTo request a refund, follow these steps:1. Contact Us: Send an email to [Contact Email] or call [Contact Number] with the details of the payment and the reason for your refund request. You must do so within [X] days of the transaction.2. Refund Review: Our team will evaluate your request based on the eligibility criteria outlined in this policy. Refunds are assessed on a case-by-case basis.3. Refund Approval: If approved, the refund will be processed within [X] business days. The refund will be issued to the original payment method used for the transaction. The time it takes to receive the refund may vary depending on your bank or payment provider.4. Dispute ResolutionIn cases of project disputes between freelancers and clients:Dispute Process: Disputes should be raised through our [Dispute Resolution Process], where both parties will have the opportunity to present their case. Our team will mediate and decide the outcome, which may result in a partial or full refund to the client or a release of payment to the freelancer.Final Decision: Once a final decision is made, refunds or payments will be processed based on the outcome of the dispute resolution.5. CancellationsProject Cancellations:If a client wishes to cancel a project before it begins or before the freelancer has started working, a full refund may be issued. Once work has begun, refunds will be assessed based on the amount of work completed.Subscription Cancellations:Users can cancel subscriptions at any time, but no refunds will be issued for unused portions of the subscription period after the initial [X] day period mentioned in Section 1(c). The cancellation will take effect at the end of the current billing cycle.6. ChargebacksIn the event of a chargeback request initiated by a client, we will investigate the matter. Chargebacks may lead to a temporary suspension of the involved account until the dispute is resolved.7. Changes to this PolicyWe reserve the right to modify this Return and Refund Policy at any time. Changes will be communicated to users via email or through an update on the Platform. Your continued use of the Platform after any such changes constitutes acceptance of the new policy.8. Contact UsIf you have any questions or need assistance regarding refunds, please contact our support team:Email: [Contact Email]Phone: [Contact Phone]Address: [Business Address]---This policy can be customized to suit the specific nature of your freelancer platform. It is always a good idea to consult legal professionals to ensure compliance with local regulations and business practices.A return and refund policy for a gig website should outline the terms under which refunds may be requested or issued for services such as gig payments, service fees, or subscription plans. Below is a sample return and refund policy specifically designed for a gig platform:---Return and Refund PolicyEffective Date: [Insert Date]At [Gig Website Name] (the “Platform”), we are dedicated to ensuring a smooth experience for both service providers (Gig Workers) and clients. This Return and Refund Policy explains the terms under which refunds may be provided for transactions made on our Platform. By using our services, you agree to this policy.1. Refund EligibilityRefunds may be granted under the following conditions:a. Service DisputesIf the gig work does not meet the agreed-upon scope or deliverables, or if the service provider fails to deliver, clients may request a refund. Refunds will be subject to the outcome of our [Dispute Resolution Process].b. Technical ErrorsIf a transaction error occurs due to technical issues on our Platform, such as double-charging or incorrect service fees, you may be eligible for a refund of the erroneous charges.c. Subscription CancellationsIf you cancel a subscription service (e.g., premium membership or gig promotion) within the first [X] days and have not used any premium features, you may request a refund for the subscription fee.d. Unfulfilled OrdersIf a gig is canceled by the service provider before any work has been delivered, the client is eligible for a full refund of the payment.e. Duplicate PaymentsIf a duplicate payment is made for the same gig or service, you will receive a full refund of the duplicate amount.2. Non-Refundable ServicesThe following services are non-refundable:Completed Gigs: Once the client has accepted the gig deliverables or marked the job as complete, refunds will not be issued.Service Fees: Any processing fees or service charges applied by the Platform are non-refundable unless a technical error has occurred.Subscription Plans: Once premium services or benefits (such as gig promotions or priority listings) have been utilized, no refunds will be provided for subscription fees. Partial refunds are not available for unused subscription time.3. Refund ProcessTo request a refund, follow these steps:1. Contact Us: Send an email to [Contact Email] or call [Contact Number] within [X] days of the transaction. Provide your order details and a description of the issue or reason for requesting a refund.2. Refund Evaluation: Our team will assess your refund request based on the eligibility criteria outlined in this policy. Refunds are processed on a case-by-case basis.3. Processing Time: If approved, the refund will be issued within [X] business days. Refunds will be returned to the original payment method. The time it takes to receive the funds may vary depending on your bank or payment provider.4. Dispute ResolutionIn the event of a dispute between the service provider and the client, the following process will apply:Dispute Submission: Both parties will be given the opportunity to submit evidence or arguments through our [Dispute Resolution Process].Mediation: Our team will review the dispute and attempt to mediate a resolution. This may result in a partial or full refund to the client, or payment being released to the service provider.Final Decision: Our final decision on the dispute will be binding, and refunds or payments will be processed accordingly.5. CancellationsGig Cancellations:By Clients: If a client cancels a gig before work begins or before any deliverables have been received, they may be eligible for a full refund.By Gig Workers: If a gig worker cancels the gig before delivering any work, the client will receive a full refund.Subscription Cancellations:You may cancel a subscription at any time. However, no refunds will be issued for unused portions of the subscription period after the first [X] days of purchase. The cancellation will take effect at the end of the current billing cycle.6. ChargebacksIn the event of a chargeback initiated by a client, we will investigate the issue. Chargebacks may lead to the temporary suspension of the involved accounts until the issue is resolved. Repeated chargebacks may result in account termination.7. Changes to this PolicyWe reserve the right to update or modify this Return and Refund Policy at any time. Any changes will be posted on our website, and we will notify users of significant updates via email or Platform notifications. Your continued use of the Platform after any changes have been made constitutes your acceptance of the revised policy.8. Contact UsIf you have any questions regarding refunds or cancellations, please reach out to our customer support team:Email: [Contact Email]Phone: [Contact Phone]Address: [Business Address]